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Support ticket · BSW-SUP-1042
DStv payment still pending · Created 18 Oct 2026 at 11:10 AM WAT.
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Ada Okafor · 18 Oct · 11:10 AM WAT
I renewed the Demo Family subscription at 10:38 AM. The payment still shows Pending and I have not received provider confirmation. Please check the transaction status.
BAOSWITCH support · 18 Oct · 11:18 AM WAT
We’ve linked your report to BSW-261018-0838. This illustrative payment is still awaiting the provider’s response. Please don’t submit another renewal while it is pending. We’ll add an update here when there is more information.
Investigation in progress
No resolution, refund or subscription activation has been confirmed. Your ₦5,000.00 payment remains on hold.