Frequently asked questions
Why is my payment pending?
The provider has not sent a final result. Check its status in Transactions, and avoid repeating the purchase while it is pending.
I sent a bank transfer. Where is my wallet credit?
Open My wallet → Funding history. A transfer marked as sent is credited only after confirmation. Keep your bank receipt.
Where is my prepaid electricity token?
Open the successful electricity payment in Transaction history and use secure reveal in the token section.
How do I retrieve an exam checker PIN?
After success, open the transaction’s secure output area. PINs and serials are never included in notification previews.
Is my architecture or laundry time booked?
A submitted request is not a confirmed booking. Check the request details for its current state.